How Can We Help?
Real support from a real team — we're based in Nigeria and we understand your business
Typical response: under 24 hours
Available Mon – Sat, 8 AM – 8 PM (WAT)
Contact Channels
For all enquiries
support@storvly.comFastest response
Start ChatContact Form
Detailed enquiries
Send MessageCommon Issues We Help With
Login & Account Access
- Forgot password / can't log in
- OTP not received
- Account suspended
- Two-factor authentication issues
Payments & Payouts
- Payment not confirmed after transfer
- Payout delayed or not received
- Refund requests
- Paystack setup issues
Store & Products
- Store not going live
- Products not showing on storefront
- Theme or design issues
- Image upload problems
Orders & Customers
- Order not appearing in dashboard
- Customer didn't receive confirmation
- Order cancellation
- Dispute resolution
Our Response Commitment
WhatsApp message
Usually within 1–3 hours
Email or contact form
Within 24 hours
Payment / security issues
Priority — within 6 hours
Response times are during business hours (Mon–Sat, 8 AM – 8 PM WAT). Weekend enquiries are handled the next business day.
Looking for quick answers?
Browse our FAQ for instant answers to the most common questions.