Terms of Service — Storvly

1. About Storvly

Storvly is a multi-vendor e-commerce platform that enables individuals and businesses ("Vendors") to create and manage online stores, list products, and receive payments from customers ("Buyers") across Nigeria and beyond. The platform is owned and operated by STORVLY NIGERIA LIMITED.

2. Eligibility

To use Storvly, you must:

Be at least 18 years of age
Provide accurate and complete registration information
Not be prohibited from using our services under applicable law

3. Vendor Accounts & Responsibilities

As a Vendor on Storvly, you agree to:

Accurate Listings

All product listings must be accurate, truthful, and comply with Nigerian law. You may not list counterfeit, prohibited, or illegal items.

Order Fulfilment

You are solely responsible for fulfilling orders placed by Buyers, including delivery, packaging, and customer service for your store.

Account Security

You are responsible for maintaining the security of your account credentials. Do not share your password with third parties.

Compliance

You must comply with all applicable laws, including consumer protection, tax, and advertising regulations in Nigeria.

4. Payments & Commissions

Payment Processing

All payments on Storvly are processed by Paystack, a third-party payment gateway. By making or receiving payments on the platform, you agree to Paystack's terms of service.

Platform Commission

Storvly charges a platform commission on each successful transaction. Commission rates are disclosed at the time of plan selection and may vary by subscription tier.

Payouts

Vendor payouts are processed according to the Paystack settlement schedule (typically T+1 or T+2 business days). Storvly does not hold vendor funds beyond the settlement period.

Refunds

Refund eligibility and processing are governed by the individual Vendor's store refund policy. Storvly may facilitate refund requests in cases of platform error or fraud.

5. Subscription Plans

Storvly offers multiple subscription tiers (Starter, Growth, Scale). Each plan includes specific feature limits. Subscription fees are billed in advance and are non-refundable except where required by law. Storvly reserves the right to modify plan pricing with 30 days' notice.

6. Prohibited Conduct

You may not use Storvly to:

List, sell, or distribute illegal products or services
Engage in fraudulent transactions or chargebacks abuse
Harvest user data or spam customers
Impersonate another business or person
Attempt to reverse-engineer, hack, or disrupt the platform

7. Account Suspension & Termination

Storvly reserves the right to suspend or permanently terminate any account that:

Violates these Terms of Service
Engages in fraudulent, abusive, or illegal activity
Receives repeated, verified complaints from Buyers
Has outstanding subscription payments after a grace period

Where possible, we will notify you before suspension. In cases of fraud or serious policy violations, immediate suspension may occur without prior notice.

8. Intellectual Property

All platform content, branding, software, and design elements are the property of Storvly and are protected by copyright law. Vendor-uploaded content (product images, descriptions) remains the intellectual property of the Vendor. By uploading content, you grant Storvly a non-exclusive licence to display it on the platform.

9. Limitation of Liability

Storvly provides the platform "as is" and makes no warranties regarding uninterrupted service or error-free operation. To the maximum extent permitted by law, Storvly shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Storvly is not responsible for disputes between Vendors and Buyers regarding product quality, delivery, or authenticity.

10. Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be resolved under Nigerian jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time. We will notify active users via email at least 14 days before material changes take effect. Continued use of the platform after changes constitutes acceptance of the new terms.

Questions About These Terms?

If you have any questions about our Terms of Service, please contact our support team.